Skyway Luggage

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Online Order Return Policy

Skyway® is committed to providing its customers with quality luggage and exceptional service. If you are not satisfied with your purchase, you may return it within 30 days of the original purchase date. You will be refunded the full purchase price of the product. Shipping and handling charges are non-refundable unless you have received the incorrect product or a product damaged during the shipping process. If the item you are returning was part of a promotion, your refund may be reduced.
Return shipping charges are the responsibility of the customer.
Please allow 14 business days for your order to be processed. Credit will show up on your credit card statement within 1 to 2 billing cycles.
Contact customer service at (800) 724-7496 or email help@skywayluggage.com for assistance in returning your item(s). Please do not send your return item(s) to Skyway® unless directed to do so by a customer service representative. Sending items directly to Skyway® will delay processing of your return claim.

Online Order Exchange Policy

We are currently unable to process exchanges for items purchased through skywayluggage.com. In lieu of an exchange, please follow return procedures and place a new order.
If you merchandise is damaged or defective, please call (800) 724-7496 to replace it.